Simply visit our returns portal below to begin your return. You will require your order number and shipping ZIP code that was used when placing the order. We will only accept returned item(s) that have been submitted using our returns portal.
Petal & Pup Returns Portal| New Window
Returning is quick & easy. Simply follow the steps below:
- Head to our returns portal above
- Follow the prompts to complete your return.
- Package up your return items and attach your printed return label to the outside of the packaging. Alternatively, take your QR code to your local USPS with your package. *If you are an international customer, please send the items back with your chosen carrier.
- At this time, multiple orders can not be combined in a single return.
- Drop off your return at your local post office. Be sure it is scanned in transit once received and obtain a receipt for proof of lodgement.
- Once your return is received at our warehouse, it can take anywhere between 3-6 business days for your return to be processed. Return processing may up take up to 10 business days if your return is received with damages, faults, is missing an item in your return, or does not adhere to our return policy
Please note: Original shipping costs are non refundable, and we do not currently provide return labels for international returns